Receptionist
- DərHaL ltd
-
Elanın qoyulma tarixi: 26.12.2022Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Main purposes of the position:
To accept and handover the shipments from/to customers as per company’s internal procedures and standards, to provide to customers correct information regarding company’s product and services properly. Attraction of new customers and providing to customers a high level service.
Obligations:
- To provide answers to customers requests concerning company’s product and services and carry of obligations properly.
- To accept the shipments from customers, to use special DHL Express applications and programmes to create airwaybills and other transport documents as per .company’s internal operational instructions and rules.
- To inspect the shipments content and assist with packaging to customers in accordance with safety policy and DHL Express global operational standards.
- To inform customers about optional services and propose to customers such services.
- To inform customers regarding tariffs and transit time correctly.
- To track shipments and provide to customers current status information.
- To try to solve customers issues (claims) without management if possible. To inform management as soon as possible, if there is written claims.
- To follow the work schedule strictly in accordance with customers department rules.
- To undertake oral and written instruction of the department management, linked with carry of position obligations with providing reports accordingly.
- Compliance with company’s discipline, internal labor regulations, labor protection, safety and fire safety requirements.
- To take care the Employer’s property and equipment as well as the other employees equipment and property.
Qualification and work experience requirements:
- Higher education;
- English-Intermediate; Russian-Intermediate; Azerbaijani-Fluent;
- To work with MS Office programmes;
- Well-bred speech;
- Good analitycal skills;
- Attention to details;
- Work experience in Customer Service sphere recommended;
- Sales skills - advantage.
Working hours:
- From Monday till Friday 09:00 a.m. – 18.00 p.m. ; On Saturday - from 09:00 a.m. till 15.00 p.m.
- Meal time: 13:00-14:00
- Remark: Salary information will be provided to candidate during Interview.
Email: [email protected]
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