Call Center Agent
- Mars Overseas Baku
-
Elanın qoyulma tarixi: 09.08.2021Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Job Role Responsibilities:
- Answer calls and respond to emails, WhatsApp messages
- Handle customer inquiries both over the phone, by email, and via WhatsApp
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Route calls to an appropriate resource
Position Qualification Knowledge
- Bachelor's degree
- Sales-based experience
- Azerbaijan, Russian are required
- Microsoft Office programs, Outlook
Skill
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Adaptability
- Team work
- Stress tolerance
We offer:
• Full-time: 9:00 - 18:00, Mon - Fri
• Salary: 400 AZN (net) +bonus
To Apply:
If you are interested in building your career in FMCG Sector, send your resume to [email protected] under the Call Center Agent subject.
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