Client Officer (Bilgah Estates)
Key accountabilities:
• Register, process and greet customers promptly
• Check daily arrival list
• Respond to customer requests for information about the resort and its surroundings
• Arrange for special services requested by the customer
• Arrange fulfillment of customer services by working with Housekeeping, IT, F&B, Maintenance team and Security
• Update lease agreements and method of payment
• Handle incoming reservations
• Be aware of current villas’ status and availability
• Communicate effectively with guests, colleagues
• Handle difficult situations effectively
• Demonstrate working knowledge of all services and facilities of the resort, and effectively assist the resort’s guests
Required skills/experience:
• Good customer service skills
• Good organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in English, Azerbaijani and Russian
• Good IT skills (Word, Excel, Outlook)
Deadline for applications – August 20, 2018.
E-mail – [email protected]
Only shortlisted candidates will be invited to further steps of the recruitment process.