Customer Service Assistant (Ganja Mall)

İşin təsviri

Customer Service Assistant (Ganja Mall)

Key accountabilities:

• Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can
• Provide customers with information brochures
• Deal directly with customers either by telephone, e-mail or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, and complaints
• Communicate and coordinate with internal departments
• Manage issue of lost car parking tickets
• Preparation of daily base reports (lost and found, work permit list and etc.)

Required skills/experience:

• Good customer service skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in Azerbaijani, upper intermediate level of English and Russian languages
• Good IT skills (Word, Excel, Outlook)

Working shifts: 09:00 – 18:00, 13:00 – 22:00 (5 days/week)

Please send your application forms to [email protected].
Deadline for applications – August 8, 2018.
Only shortlisted candidates will be invited to the further stages of the recruitment process.

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