Front Office Manager

İşin təsviri

HOLIDAY INN : FRONT OFFICE MANAGER

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

•              Be you by being natural, professional and personable in the way you are with people
•              Get ready by taking notice and using your knowledge so that you are prepared for anything
•              Show you care by being thoughtful in the way you welcome and connect with guests
•              Take action by showing initiative, taking ownership and going the extra mile

EXPECTED RESPONSIBILITIES:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Prepare and submit statistical, performance and forecast analyses and reports as required.
• Maintain procedures for security of monies, credit and financial transactions, guest security and inventory control.
• Direct day-to-day staffing requirements, plan and assign work and establish performance and
• development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train team members in compliance with brand standards, service behaviors and governmental regulations. Ensure staff has the tools, training and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with hotel or company rules and policies.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests or other special guest needs.
• Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
• Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel.
• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.
• Perform other duties as assigned. May also serve as manager on duty.

EXPECTED QUALIFICATIONS:

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years of guest service/hotel experience with two years in a management capacity or an equivalent combination of education and experience. Must speak local language(s), English must be fluent, other languages preferred. Opera skills mandatory.

Interested Candidates, please send your CV to  [email protected]
Please type “FRONT OFFICE MANAGER”  in the subject line of your message.
CVs without position name Indication in subject will not be considered

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