Assistant to Head of Customer Care Department
- Sinteks Group of Companies
-
Elanın qoyulma tarixi: 17.07.2016Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Ayma Alyans
Position: Assistant to Head of Customer Care Department
Company: Ayma Alyans QSC
Sphere: Service
Job Responsibilities
Assist to customer service manager to keep high service level: responsible for Loyalty and Gift cards, for monitoring customer service level by e-stores, for collecting data and preparing monthly reports.
• Supervises and coordinates providing stores with Loyalty and Gift cards, engaged in preparing and delivery cards and other related duties
• Handling customer complaints and resolving them as well
• Collecting data: result monitoring during visit at the stores, mystery calls, video and audio supervising and customer complaints and for preparing according this data the monthly reports
• Producing written information for customers, often involving use internet canals facebook, official site, email & etc.
• Effective and close cooperation with other departments of company: sales, marketing, law, facility & etc.
• Offer ideas and recommendations for continuous improvement in customer service
Requirements
• Written and oral communication skills in English, Russian and Azeri
• Excellent word processing and IT skills, including knowledge of a range of software packages Excel, Word, Powel Point
• good organizational skills
• Work experience in Customer Service
Competencies:
• Ability to work under pressure and tight deadlines
• Attention to detail
• Initiative
To be considered for this position, please email your resume to [email protected] with reference “Assistant to Head of Customer Care Department ” in the email subject line.
Only choosen candidates will be contacted
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