Customer Relations and Call Center
- Engin
-
Elanın qoyulma tarixi: 13.10.2015Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Job Title: Customer Relations and Call Center
Location: Head Office
Department: Business Development
Reports to: Head of Business Development
Receives work assignments: Head of Business Development
Subordinate: No
Inside of company: All Department
Outside of company: All Customers
Requirements:
• Education: High education
• Experience: Preferably experience in customer services department and/or call center
• Language: Azeri, English, Russian (all fluent)
• Computer skills: Computer literacy (MS Office, 1C)
Professional/Personal skills:
• Goal-oriented working for realized customer relations and call center key performance targets
• Disciplined, organized, adaptable to teamwork
• Can produce creative ideas
• Properly diction, high-level communication skills and ability to convince
• High-level reporting and presentation skills
• Customer satisfaction and solution-oriented
• Proven ability to work under pressure and to tight deadlines
• Have a positive thinking
• Well presented
• Have a principles of long-term working
• Successful in the time management
• Flexible and mature approach with ability to work unsupervised and outside of working hours
Job Description:
• Providing quality service with incoming calls
• Keep informed to the customer on the phone
• Timely, accurate and complete answer to the questions from customers
• Be forwarded to the relevant department of the problems and demands of customers, follow-up and finalization
• Measurement of customer satisfaction by making external calls
• Paying attention to customer satisfaction
• Coordination of customers problem solving
Deadline for submission CVs until October 30, 2015.
Please indicate the name of the position “Customer relation” in the subject line of the application email and send to e-mail address: [email protected]
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