Evaluation and Monitoring Specialist
- Azerfon
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Elanın qoyulma tarixi: 17.06.2015Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Nar is a telecommunication services provider which started its operation since 2007. To keep contributing innovations we continuously improve our network to provide our subscribers with easier and more convenient communication tools.
Nar is the place where you can develop professionally and build the carrier. Our company creates necessary conditions for personal and professional development of its employees. Pleasant environment, sincere and friendly staff, interesting social projects and corporate events are the factors making Nar a work place of choice.
Today we are looking for a successful candidate to fill in the position of
Evaluation and Monitoring Specialist
Role and Main responsibilities:
• Evaluation of service quality based upon service quality criterias
• Submission of evaluated contacts to appropriate persons
• Evaluation of service quality of every employee and on group level
• Updating of service quality criterias, changing importance level, monitoring of compliance contemporary demands
• Determination of critical and non-critical errors
• Preparation of monthly, quarterly and yearly, as well as comparative reports
Required skills, qualifications and competencies:
• Integrity
• Customer Focus
• Teamwork & Collaboration
• Drive for Results
• Continuous Improvement
• Communication skills
• Detailed oriented
• Quality Orientation
• Ability to work with intensive information flow
• Ability to work under pressure
• Responsibile and Punctual
• Fluent Azerbaijani, Russian and English languages
• MS Office Programs
Required education and work experience:
• University Degree
• 2-3 years of work experience in relevant field
• Experience in Customer Service sphere is preferable
Additional information:
Job type: full-time
Employment type: permanent
Vacancy closing date: 03.07.2015
The applications should be submitted to: [email protected]
Applications without Evaluation and Monitoring Specialist in email subject will not be considered
Only shortlisted candidates will be contacted
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