Sales and Service Quality and Analysis Supervisor
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Elanın qoyulma tarixi: 17.06.2015Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Nar is a telecommunication services provider which started its operation since 2007. To keep contributing innovations we continuously improve our network to provide our subscribers with easier and more convenient communication tools.
Nar is the place where you can develop professionally and build the carrier. Our company creates necessary conditions for personal and professional development of its employees. Pleasant environment, sincere and friendly staff, interesting social projects and corporate events are the factors making Nar a work place of choice.
Today we are looking for a successful candidate to fill in the position of
Sales and Service Quality and Analysis Supervisor
Role and Main responsibilities:
• To work out control mechanisms and follow them
• To plan employees’ individual development activities according to their development areas
• Provision with reports regarding of expediency of every customer touchpoints
• Development of service monitoring and evaluation process
• Employee sales/service behavior quality control
• Development of customer query and analysis quality management
• Development recommendations for Customer touch point development and planning;
• Customer Satisfaction measurement process;
• Internal assessment of sales and customer service quality;
• Evaluation based development of professional growth system;
• Elaboration of service standards;
• FO operating instructions, policy and procedures;
• Training Development
• Development of recommendations for individual sales objectives of every employee
• Coordination of projects
Required skills, qualifications and competencies:
• Integrity
• Customer Focus
• Teamwork & Collaboration
• Drive for Results
• Continuous Improvement
• Communication skills
• Detailed oriented
• Deadline Management
• Ability to work with intensive information flow
• Ability to work under pressure
• Ability to organize, prioritize and delegate
• Responsibile and Punctual
• Quality Orientation
• Initiating action
• Analysis, Problem solving and Decision Making
• Policy and Procedures
• Fluent Azerbaijani, Russian and English languages
• MS Office Programs
Required education and work experience:
• University Degree
• 2-3 years of work experience in relevant field
• Experience in Sales / Customer Service sphere is preferable
Additional information:
Job type: full-time
Employment type: permanent
Vacancy closing date: 03.07.2015
The applications should be submitted to: [email protected]
Applications without Sales and Service Quality and Analysis Supervisor in email subject will not be considered
Only shortlisted candidates will be contacted
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