Performance Monitoring Specialist
- Azerfon
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Elanın qoyulma tarixi: 31.03.2015Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Nar Mobile is telecommunication services provider which started its operation since 2007. To keep contributing innovations we continuously improve our network to provide our subscribers with easier and more convenient communication tools.
Nar mobile is the place where you can develop professionally and build the carrier. Our company creates necessary conditions for personal and professional development of its employees. Pleasant environment, sincere and friendly staff, interesting social projects and corporate events are the factors making Nar mobile a work place of choice.
Today we are looking for a successful candidate to fill in the position of
Performance Monitoring Specialist
Role and Main responsibilities:
• To carry out duties according IT policy and procedures;
• Resolution and clarification of incoming service requests and incidents as a first-line support;
• Redirect service requests, incidents and problems to appropriate user or groups;
• Perform daily health check of critical network elements and database systems;
• Perform periodical monitoring/observing of critical elements via monitoring systems for system status, performance, availability;
• Timely react on alarms and to follow on necessary procedure depending on severity levels of alarms;
• Provide detailed reports on critical issues/incidents;
• Strengthened monitoring over critical systems during planned/emergency works;
• To work in non-traditional business hours in support of IT operations;
• 24X7 on call support for mission critical systems of the IT Infrastructure;
Required skills, qualifications and competences:
• Integrity
• Customer Focus
• Teamwork & Collaboration
• Drive for Results
• Continuous Improvement
• Good IT skills;
• Knowledge of Azerbaijani, Russian and English (intermediate)
• Problem analysis and problem-solving skills;
• Ability to work under pressure of constraint circumstances
Required education and work experience:
• Bachelor degree (at least) in Information Technologies, Cybernetics, Applied Mathematics field;
• At least 2 year experience in IT;
• Experience in Service Management;
• Experience in ITSM; monitoring tools; Service Desk
Additional information:
Job type: full-time
Employment type: permanent
Vacancy closing date: 17/04/2015
The applications should be submitted to: [email protected]
Applications without Performance Monitoring Specialist in email subject will not be considered
Only shortlisted candidates will be contacted
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