Call Center Consultant

İşin təsviri

Position: Call Center Consultant

Salary: 700 AZN

Duties and Responsibilities:

 Researching and arranging of:
 
o travel bookings.
o restaurant bookings.
o club bookings.
o health &beauty requests.
o gift ideas.
o sports, theatre & concert tickets, and much more
o Intensive & extensive phone and email-based correspondence.
 
 Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members
 Adhering to Company standard phone greeting – with appropriate member address & consistent levels of courtesy.
 Selecting appropriate form of member communication – based on effectiveness, swift resolution, & Members’ preference.
 Keeping member updated regularly, set deadlines for updates & meet them or provide new update deadline in advance of current one expiring.
 Providing realistic & on-the-spot assessment of timeframe in which to complete request & manage expectations accordingly.

Participate in:
 
o Monthly Site visits of top 3-5 category suppliers/venues to enable first-hand recommendations.
o Regular Business Development induction session- to discuss & review local supplier relations, expectations & nuances.
o Weekly meetings with Head of Member Assistance to review issues, concerns, best practice.

Knowledge sought:
 
 Work background in any of the following sectors/areas:  Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
 Understanding of handling of executives, senior executives & VIP’s
 Global contact address book spanning all major industries (PR, Media, Finance, Hospitality & Travel Tourism, local suppliers).
 Good knowledge of worldwide travel destinations & luxury products/services, specifically UK and Europe, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
 Possess a minimum of 1-2 years Customer Service knowledge

Requirements:
 
 Excellent written & oral communication - fluent English is a MUST.  Other languages advantageous.
 Passionate about customer service & delivering service excellence.
 Excellent client empathy.
 Can-do’ attitude – ready to get involved at all times.
 Fast learner – adapting to new processes in rapid change climate.
 Creative problem solving & top notch organizational skills with attention to detail.
 Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.
 Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.
 Ability to remain calm & courteous under pressure, and effective conflict management
 Good team player – displays compassion towards fellow colleagues.
 Excellent interpersonal skills – outstanding telephone manner.
 Reliability - excellent time keeping is crucial to this role.
 Polished appearance.
 Experienced in dealing with confidential information using discretion and sensitivity at all times

E-mail: [email protected]

Company tərəfindən digər vakansiyalar

• Maliyyə üzrə aparıcı mütəxəssis
• Partnyor satışları üzrə mütəxəssis
• İnsan Resursları üzrə Mütəxəssis
• Mühasib
• Layihə Meneceri (Hotel İnşaat Layihələri)