SPA Receptionist

İşin təsviri

Responsibilities:

• Maintain the highest standard of guest service by following SPA protocols and displaying genuine care and attention to detail.
• Conduct spa tours for all guests, VIPs and prospective members.  Act as an Ambassador for the spa at all times.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
• Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.  Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Respond to all guest enquiries promptly and efficiently.
• Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
• Maintain the cleanliness, presentation and organisation of the reception area at all times.
• Ensure that adequate supplies of all public information material are available and are in immaculate condition.
• Record and track turn away business and repeat guests through the Spa Software system.
• Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
• Answer telephones within three rings and in a professional manner, following SPA brand standards.
• Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available. 

Interested candidates may send CVs.

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